Marcello Bergamo Australia | FREQUENTLY ASKED QUESTIONS
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FREQUENTLY ASKED QUESTIONS

ORDERING

What is your Minimum Order Quantity?

Our MOQ is 10 garments of any one type. That is, 10 Jerseys or 10 Bibknicks or 10 jackets.

Can I combine different garments to meet the MOQ (e.g. 5 Knicks and 5 Jerseys)

No. The minimum order is 10 items of each garment type.

Can I receive sizing samples before I order?

Yes, for those who haven’t worn Marcello Bergamo kit before, we highly reccomend you try on our sizing samples. Please note there is a refundable deposit of $100 for the sizing kit.

Which countries do you ship to?

We ship to Australia, New Zealand, Singapore, Indonesia, Philippines, Thailand and many more throughout Asia.

Order Process

Order Process
1. Contact us

Contact us for advice on our collections and to learn more about pricing and design options. We will work together to find options tailored precisely to meet your needs
2. Design
Pay an AUD $300 design deposit to start the design process (please note deposit comes off order total).
3. Sizing
Never worn Marcello Bergamo before? We advise that you request our sample sizing kit to determine the best fit for you and your team.
4. Order
Approve your design, pay deposit and order. This is where you will finalise quantities & sizing. To open a personalised online store for your team please speak to your account manager.
6. Delivery
Delivery is 6 – 8 weeks once artwork is approved. Balance of invoice is required before garments shipped. Shipping to predetermined location.

SIZING

Where is the sizing chart?

Our sizing chart is located here
It is important to note that each style (Race, Sportivo etc) is a different cut and fit so it is important to try on samples of the style that you are planning to order.

Can I send my items back if once I receive them if they don’t fit?

We are unable to accept returns as the items are custom made to your requirements.

DESIGN & ARTWORK

What file types can I supply my logo and artwork in?

Vector file formats (.EPS or .Ai) are desirable. If you are using PNG or TIF please ensure files are High Resolution, i.e over 300 DPI. You can even hand draw something for us, scan it and send it to us so we have an idea of what your ideas are.

Are there design restrictions with my custom garments?

Each garment will have different print areas, which can be discussed with your account manager. There will be times where we won’t be able to transfer your exact design to the garment because of seam lines and restrictions to the printable area of each garment, this however can be discussed on a case by case basis with your account manager.

Do you charge for designing artwork?

The design cost is included in the total cost of your garments, this includes your initial design meeting and 2 design modifications. If you require more than 2 modifications the charge is $100 per hour.

Colour Matching

The best way to ensure the closest colour match is to provide us with a PMS or a sample of the colour you want to match the colour too. We can only match to fabric colours as colours can look very different depending what the print media is. You will also note that different fabrics absorb the colours differently. Otherwise please provide PMS colours and we will do our absolute best to match the colour.

Don’t worry, we have been doing this for 40 years so we know what we are doing.

Why do my garment colours look different on different computer screens?

Colours can vary based on display types, resolution, drivers and technology. The best way to avoid confusion is to use a specific PMS code.

Do I have to have the Marcello Bergamo logo on all garments I order?

Yes, as a minimum, we require 2 logos per garment.

I want to create my own artwork, can you provide a template?

If you would like to create your own artwork please discuss with your account manager.

Can I see a sample of my custom design before my order is sent to me?

Absolutely. We go through an extensive design process with lots of detail and visual feedback so that you know exactly what you will be getting. You will also be provided with a PDF proof to sign off before we go into production.

LEAD TIMES

What is the lead-time once artwork is approved?

Minimum 6 weeks – Maximum 8 weeks.

Can I receive my garments faster than your quoted lead-time?

Generally the lead-time quoted is the fastest time frame in which we can deliver your order to you. However, if you are working towards a specific date or event please discuss with your account manager.